Confirmation of the booking
The booking is considered binding once the required deposit (30 % of the quoted price) has been paid. This deposit will not be refunded in the event of cancellation.
Cancellation of booking
There is no right of withdrawal within the meaning of the Italian consumer protection code. Nevertheless, we grant you a right of withdrawal under the following cancellation conditions within the meaning of Article 1382 Swiss Civil Code (ZGB):
- The reservation can be cancelled up to 14 days before the day of arrival at the latest without paying a cancellation fee. Only the deposit will be retained.
- In case of cancellations by the guest (up to 14 days before the arrival day), the total amount for the entire stay will be retained.
- If the guest does not come (“no show”), or in the event of late or early departure, the fee for the entire booking period is due in full.
Please inform us in good time if you are unable to come on your holiday. To avoid unpleasant situations, we recommend taking out travel cancellation insurance: we offer you Roter-Hahn cancellation cover. Here you will find all the information about the services of the travel cancellation insurance.